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Customer Success Manager
Help customers get measurable value from Eonnum, drive product adoption, solve operational challenges, and build long-term relationships.
Apply nowAbout the role
You'll become the main point of contact for customers after launch. Your goal is to understand how each team uses Eonnum, help them get more value from the platform, identify problems early, and make sure Eonnum becomes an essential part of their daily operations.
What you'll do
- Own customer relationships after onboarding and launch.
- Help customers adopt Eonnum across their teams and workflows.
- Run regular customer calls, training sessions, and product walkthroughs.
- Identify customer problems and coordinate solutions with internal teams.
- Monitor account health, engagement, and potential churn risks.
- Collect product feedback and communicate customer needs internally.
- Identify opportunities for account growth and additional product usage.
- Build strong long-term relationships with key customer stakeholders.
What we're looking for
- Experience in customer success, account management, or client services.
- Strong communication and relationship-building skills.
- Ability to understand complex products and explain them clearly.
- Comfortable working with data, reports, and dashboards.
- Strong written and spoken English.
- Organized, proactive, and customer-focused.
- Experience with B2B SaaS products is preferred.
- Knowledge of iGaming or affiliate marketing is a strong advantage.
Apply
Application for Customer Success Manager
Send a short note with a CV or profile link. We’ll review every application.