Question 1

Is there a free trial?

Accepted Answer

Yes. Request a demo, we walk you through the product, then set the system up for you at no charge. The trial starts with full access — every function working from your first login.

Question 2

What happens after I request a demo?

Accepted Answer

We schedule a live walkthrough, answer questions about your stack, then configure the system for you at no charge. The trial starts with every function working from the first login.

Question 3

How long does integration take?

Accepted Answer

Most teams go live in one to two weeks with guided onboarding. We configure the system for you at no charge and can transfer data from another platform. Enterprise networks with custom rules may take longer.

Question 4

Who is Eonnum built for?

Accepted Answer

iGaming operators running their own affiliate program, affiliate managers with a portfolio of casino brands, and media buyers running paid traffic at scale. If you close the month across partners, geos, and sub-IDs, it's built for that workflow.

Question 5

How does Eonnum track deposits?

Accepted Answer

Every click is fingerprinted with IP, device, source, campaign, and sub-ID. Eonnum fires postbacks, pulls partner data on a schedule, and matches each deposit back to the original traffic source — so you see what converted, what got paid, and what didn't.

Question 6

Which platforms do you integrate with?

Accepted Answer

Trackers like Voluum, Keitaro, and RedTrack; Google Ads; and casino partner platforms including CellXpert, Referon, Affilka, and Affise. One adapter unlocks every casino on that platform — hundreds of programs out of the box.

Question 7

Do I need to replace my current tracker?

Accepted Answer

No. Keitaro, Voluum, or RedTrack plugs in as-is. Use Eonnum alongside them for reconciliation and fraud, or run Eonnum as your tracker on its own.

Question 8

How often does partner data sync?

Accepted Answer

It depends on the plan: 12 hours on the first tier, 6 hours on the middle tier, and every hour on the network tier. Faster sync is one of the reasons teams upgrade.

Question 9

Can I forward postbacks to other tools?

Accepted Answer

Yes. Eonnum fires and forwards postbacks over S2S. You can configure delivery templates and review incoming and outgoing logs so conversion data reaches the rest of your stack.

Question 10

How do you find unpaid commissions?

Accepted Answer

We cross-check every sale against the casino's own deposit records. When a partner underpays, never fires a postback, or has no record of a conversion we tracked, we flag it — shaving, underpayment, and orphan clicks included.

Question 11

What is shaving?

Accepted Answer

Shaving is when a partner has no record of a conversion you tracked — or paid less than the contract implies. Eonnum reconciles each sale against the casino's deposit record and flags the gap.

Question 12

What is an orphan click?

Accepted Answer

A click registered in your tracker (Keitaro, Voluum, or Eonnum) that never received a partner postback. Commission is lost to silence unless you catch it in reconciliation.

Question 13

What fraud does Eonnum catch?

Accepted Answer

Incoming traffic is scanned in real time: bots, motivated or incentivised users, multi-accounting and bonus abuse, misrepresented sources, velocity attacks, and click-ID hijacking. IP-level enrichment adds verdicts like datacenter, proxy/VPN, and multi-sale before bad traffic hits payouts.

Question 14

Can I filter fraud by source or SubID?

Accepted Answer

Yes. IP-level analysis includes enrichment, verdicts, and reasons such as datacenter, proxy/VPN, and multi-sale. Filter by network, source, and SubID before bad traffic hits payouts.

Question 15

How easy is it to migrate from another tracking platform?

Accepted Answer

Straightforward. We transfer data from your current platform and connect partner adapters so advertiser deposits sync into Eonnum. Most teams keep Keitaro or Voluum plugged in during the switch. Contact us to plan the cutover.

Question 16

Will tracking stop if I hit a monthly limit?

Accepted Answer

There is no conversion cap. Every plan includes unlimited clicks and flat monthly pricing — no surprise overages when volume grows.

Question 17

Can I customize my plan?

Accepted Answer

Yes. You can tailor parameters and add extras such as self-hosting, MCP, or an AI agent. If you need a feature that isn't on a tier, contact us — Custom integration is built for that.

Question 18

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change plans anytime. Downgrading may remove access to faster sync, fraud tooling, or affiliate management. Our team will help with account settings before the change takes effect.

Question 19

Can I unsubscribe when I want?

Accepted Answer

Yes. Give written notice at least thirty days before the cancellation date. If you cancel mid-cycle, you keep access until the cycle ends and we won't charge the next month.

Question 20

How can I pay for my plan?

Accepted Answer

We accept PayPal, MasterCard, Maestro, Visa, American Express, and invoicing. If you need a different payment method, contact us.

Question 21

Can I self-host Eonnum?

Accepted Answer

Yes. Self-hosting is available as an add-on from +€99/mo so you can run Eonnum on your own servers. Ask during the demo if you need on-prem or a private deployment.

Question 22

What is the difference between the plans?

Accepted Answer

The first tier covers core tracking, reporting, reconciliation, and 12-hour sync. The next adds performance reports, admin controls, and 6-hour sync. The network tier adds affiliate management, fraud tooling, and hourly sync. Custom is for teams that need a tailored integration.

Question 23

Can I control who sees which reports?

Accepted Answer

Yes. Role-based access lets you define permissions so each teammate sees only what they need — including granular report access on affiliate and advertiser portals.

Question 24

How is our data protected?

Accepted Answer

Eonnum is built to meet worldwide data protection requirements, including GDPR where it applies. Self-hosting is available if you need Eonnum on your own servers.

Question 25

How do I contact support?

Accepted Answer

Request a demo from any page, or email info@eonnum.com. During onboarding we set the system up for you. After go-live, the same team helps with reconciliation questions and account changes.

Help Center

Topics

Trial, onboarding, and who Eonnum is for.

Clicks, deposits, trackers, and partner adapters.

Missing commissions, shaving, and orphan clicks.

Bots, bonus abuse, and traffic quality checks.

Pricing, limits, self-hosting, and payments.

Access, data protection, and how to reach us.

Talk to someone who knows your stack.